Privacy Policy

Last updated: November 9, 2026

Second Chance CPR (“SCCPR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.sccpr.com, contact our team, register for training, book respirator fit testing or use our services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number and billing address.

• Registration and appointment information, including participant names, selected courses, appointment details and information needed to manage your booking.

• Training and certification information, including attendance, course completion, assessment results and certification records.

• Workplace information, such as your employer or organization, where relevant to group bookings, workplace training or certification requirements.

• Transaction information, including payment status, receipts and refund records.

• Communications, including information you provide through forms, email, telephone or other correspondence.

• Technical information, such as your IP address, browser type, device information and website activity collected through server logs, cookies or similar technologies.

If additional information is needed for fit testing or an accommodation, we will explain what is required and why. Please do not submit sensitive medical information through general website contact forms.

How We Use Your Information

We use personal information to:

• Respond to questions and service requests.

• Process registrations, appointments and payments.

• Deliver training and fit-testing services.

• Send booking confirmations, reminders, schedule changes and other service communications.

• Maintain attendance, training and certification records.

• Issue or verify certificates and provide replacement documentation.

• Manage workplace and group bookings.

• Operate, maintain and protect our website and services.

• Meet applicable legal, accounting and recordkeeping requirements.

Where we send promotional communications, we will obtain consent when required by law and provide a way to unsubscribe. Unsubscribing from marketing does not prevent us from sending necessary communications about an existing booking or service.

Consent and Your Choices

We obtain consent for the collection, use and disclosure of personal information where required by applicable law. The form of consent depends on the information involved and the purpose for which it is needed.

You may withdraw your consent by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to complete a booking, provide a service or maintain certain records. We will explain any relevant consequences.

If you register another person, please ensure you have authority to provide their information and make this Privacy Policy available to them.

When We Share Information

We share personal information only as necessary for the purposes described in this policy, with your consent, or as permitted or required by law. Recipients may include:

• Service providers supporting website hosting, registration, appointment scheduling, payment processing, email delivery and record management.

• Training or certification organizations, where necessary to administer a program, issue credentials or verify certification.

• An employer or booking organization, where authorized or otherwise permitted by law, to administer sponsored training or confirm attendance and completion.

• Professional advisers or public authorities, where necessary to meet legal obligations, respond to lawful requests or protect legal rights.

We do not sell personal information. Service providers are permitted to handle information only as needed to perform their services or meet applicable legal obligations.

Online Bookings and Payments

We use third-party services, including Square, to support online bookings and payment processing. Information entered through those services is also subject to their privacy policies.

SCCPR does not directly collect or store your complete payment-card information through this website. We may receive transaction details needed to confirm payment, issue receipts and manage refunds.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences and understand how visitors use the site.

Where required, we will request consent before using non-essential cookies or tracking technologies. You can also manage cookies through your browser settings. Disabling certain cookies may affect website or booking functionality.

Storage and Processing Outside Canada

Some service providers may store or process personal information outside Canada. Information processed in another country may be subject to that country’s laws and accessible to its courts, law enforcement or regulatory authorities.

You may contact us for more information about our service providers and privacy practices.

How Long We Keep Information

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining training and certification records, resolving disputes and meeting legal or accounting requirements.

When information is no longer required, we take reasonable steps to securely destroy, erase or anonymize it.

Protecting Your Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. Access is limited to people who need the information to perform their responsibilities.

No method of electronic transmission or storage is completely secure. Please contact us if you believe personal information provided to SCCPR has been compromised.

Access, Corrections and Privacy Concerns

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate or incomplete information, or raise a concern about how it has been handled.

We may need to verify your identity before responding. If we cannot fulfil a request, we will explain the reason, subject to legal restrictions.

Please direct privacy questions or complaints to our team using the contact information below. You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Third-Party Websites

Our website may link to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy as our services, practices or legal requirements change. The latest version will appear on this page with an updated revision date. Where required, we will provide additional notice or obtain consent for material changes.

Contact Us

For privacy questions, requests or concerns, please contact:

Second Chance CPR
Attention: Privacy Inquiries
871 Janette Ave
Windsor, ON N9A 5A2

Email: info@sccpr.com
Phone: 519-977-7017